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L003 NEO SHOT

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Exchange & Return Policy

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Customer service

Exchange & Return Policy:

We will exchange all items, which have kept the original tags attached, and which are in their original purchase condition (not washed, worn, or altered); this includes any accessories & labels:

• Exchange or refunds are eligible within 3 days of order delivery date, subject to stock availability

• Underwear items are not exchangeable or refundable

• All shoes should be tried on a carpeted surface

• Gift orders can only be exchanged and cannot be refunded

• Delivery charge of 3USD will be applied on Return or Exchange

Please email us on customerservice@lacoste.com.lb within the same day of placing your order to process the cancellation from Monday to Friday, 8 am to 5 pm.

PAYMENT IN FOREIGN CURRENCIES IS NOW POSSIBLE.

If you wish to proceed with your payment in Cash or by International Card in USD, kindly contact us at 81-196 800 (From 9:00 am to 6:00 pm) to arrange for your invoice at the applicable market exchange rates.

To serve your best interest, please note that:

- Eligible refunds will be processed in the same currency of purchase

- Exchange rate will be set to the time of agreement on purchase, not the date of delivery of the order

WE KEEP YOUR DETAILS SAFE

All payment information is protected by secure connection to ensure your card data cannot be used by anyone else.

Delivery Process

We only ship inside Lebanon.

Orders take 3-5 business days for delivery.

Delivery charge of 3 USD will be applied on orders below 50 USD, and FREE for all orders above 50 USD

NEED ASSISTANCE ?

Contact our customer service team from Monday to Saturday, from 10am to 7pm. Contact us here.

For frequently asked questions we recommend you to consult our help section here.

Contact our customer service team on Monday to Saturday, from 10am to 7pm.

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Contact the Lacoste team: The customer service department is exceptionally open for you from Monday to Saturday from 10am to 7pm.

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