Terms & Conditions

1. Scope and definition

1. These general terms and conditions (the "Terms") will apply when you access the Lacoste Online Shop either online or via your mobile device (the "Website") or place orders to purchase any of the products on the Website, including by telephone.

2. Any reference to "we"/"us" in these Terms is a reference to Lacoste, which is a trading name of Lacoste E-commerce located at 31-37 boulevard de Montmorency, 75016 Paris, France (VAT registration number FR 92403285513). Our telephone number is (+44) 01 96 231 2803, or you can contact us : click here

3. Any reference to "you" means you, the user of the Website.

4. Please read these Terms carefully before using the Website and placing your order. By ordering products from the Website, you agree to be bound by these Terms. Do not use the Website unless you wish to be bound by these Terms because, by continuing to use any part of the Website, you confirm your acceptance of these Terms. We recommend that you keep a copy of these Terms for future reference - click here to print or download a copy.

2. Use of the website

1. You agree not to copy, reproduce, modify, create derivative works from, distribute or publicly display any content (except for your own information) from the website without our prior written permission.

2. You acknowledge that all present and future copyright and other intellectual property rights subsisting in, or used in connection with, the products, the website or any part of it (the "rights"), including the manner in which the website is presented or appears and all information and documentation relating to it is our property (or that of our licensors), and nothing in these terms shall be taken to transfer any of the rights to you.

3. Solely for the purposes of accessing the website and placing orders we hereby grant to you, for the period during which the website is made available to you, a non-exclusive, non-transferable, license to use the rights.

4. You may not link to the website, other than to the URL: http://www.lacoste.com.lb, without our prior written consent.

3. Registering for a personal account

1. To make it easier for you to order products using the Website, we offer you the opportunity to register for a personal account. If you take advantage of this opportunity, any personal data that you provide us with during the registration process will be stored in our database and need not be entered with each new order; it will be entered into the order form automatically.

2. To register, you must supply us with the following information via the online registration form: your forename, surname, address, date of birth, email address and delivery address. Once you click on the 'Register' button, this information will be stored in our customer database. We will only use the stored data in accordance with our Privacy Policy, which can be accessed here. Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when you registered.

3. After registering for a personal account, you will automatically be sent an email that your account has been created. Your email address will act as the user ID for your account. During the registration process you will be asked to create your own password. You will be given the opportunity to change the password when you log in to your account. You must keep your user ID and password confidential at all times, and not make them available to any other person. You agree to comply with all security directions and/or recommendations given by us and inform us immediately if you become aware of or suspect any unauthorised use of your account or if your account becomes available to an unauthorized person.

4. Without prejudice to our other rights and remedies we may suspend your access to the Website without liability if, in our reasonable opinion, such action is necessary to safeguard the Website. You will be responsible for any misuse of your user ID and password, including the placing of any order.

4. The order process

1. You may select items from our range of products, details of which will be added to the "Shopping Bag" by clicking on the 'Add to Shopping Bag' button. By clicking on the 'Proceed to Checkout' button, you initiate the checkout process for the products added to the Shopping Bag. By clicking on the 'Pay now' button you submit an offer to buy the products in the Shopping Bag and agree to pay for those items. Before placing an order you can view and amend your order details at any time by clicking on the 'Shopping Bag & Checkout' button.

2. When you place your order to purchase products from the Website, we will automatically send you an email confirming receipt of your order and containing the details of your order (the "Confirmation Email"). We recommend that you print out the Confirmation Email and keep it for your own records. The Confirmation Email does not constitute our acceptance of your order; it merely records the fact that we have received the order.

3. We will send you a second email when we dispatch your products which shall constitute our acceptance of your order (the "Acceptance Email"), at which point a binding contract of sale will be concluded between you and us.

4. Any products on the same order which we have not confirmed in an Acceptance Email do not form part of that contract. If for any reason the products ordered by you are not available at the time you place your order, we will notify you of this by email. Our acceptance of your order in the Acceptance Email is limited to the products that are available - no contract of sale will be concluded in respect of products that are not available. We will retain the title in the products until full payment has been received by us.

5. Availability of products and delivery times

1. We will notify you of the estimated delivery time for your products in the Acceptance Email. Save in respect of customized products (for example polos created using our Polo Configurator or with our bag monogramming tool), this estimated delivery date will usually be within three to five business days (i.e. excluding Saturday, Sunday and public holidays) of sending you the Acceptance Email for Standard Delivery and within one to two business days of sending you the Acceptance Email for Express Delivery. It may take slightly longer to deliver products to very remote areas. In the case of customized products, the estimated delivery date will usually be within 15 business days. We will endeavour to deliver all products you have ordered within thirty (30) days (as specified on your Acceptance Email), but these delivery dates are estimates only. Dispatch dates are not guaranteed and should not be relied upon.

2. In the event that we become aware that we are unable to meet the original estimated delivery time stated in the Acceptance Email, we will notify you of this as soon as possible and at the same time and without us being liable to you we will specify a new estimated delivery time.

3. Whilst we will do our best to deliver your products within the period of time defined above, sometimes it may take longer than expected. You accept that on some occasion, it may take us more than 30 days to deliver your products. If you change your mind in the meantime, you have the right to cancel your order in accordance with clause 9, except for customized products and underwear.

4. If your order has not been received within our specified timescales, please contact us and we will do our best to assist. All delivery timescales are subject to delays caused by seasonal or busy periods, weather and other unforeseen circumstances, though we will do everything we reasonably can to get your order to you on time. Please note that during exceptionally busy periods (e.g. Christmas), or when the weather is particularly inclement, please allow an additional day before raising a query.

5. Please note that the delivery company may require a signature on delivery and will not leave products without a signature. Orders can be delivered to a place of work which is usually easier and avoids the disappointment and delay of products being returned to us as undelivered by the courier.

6. Prices

1. All of the prices listed on the Website include the currently applicable statutory value added tax.

2. The prices shown on the Website are stated in Lebanese pound. Despite our best efforts, a small number of the products on our website may be mispriced. If a product's correct price is lower than our stated price, we will charge the lower amount and send you the product. If a product's correct price is higher than our stated price we will, at our discretion, either contact you for instructions before shipping the products, or cancel your order and notify you of such cancellation.

7. Payment

Payment Terms And Methods:

- Cash On Delivery
- Card On Delivery - Lebanese Pound (50% Cash & 50% Card)
- Card On Delivery With International Cards - Fresh USD (Full Amount)"


1. Payment for your products must be made in one go by credit card (Visa or Matercard) upon Delivery.

2. Full payment of the price will be debited from your credit card upon the delivery of the products.

3. You confirm that the credit or debit card that is being used is yours. All credit or debit card holders are subject to validation checks and authorization by the card issuer. If the issuer of your card refuses to authorize payment we will not accept your order and we will not be responsible for any delay or non-delivery and we are not obliged to inform you of the reason for the refusal.

4. When you visit the Website or send emails to us, you are communicating with us electronically. We will communicate with you by email or by posting notices on the Website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.

5. Your credit card details will be treated securely in accordance with our Privacy Statement, which you can view by clicking here.

8. Returns

1. You can only return to us products which have been purchased directly through this Website. If you purchased your products at a Lacoste boutique, other retail store, or from another website, the products must be returned to the original store or site which they were purchased from.Please note that you are not entitled to return underwear and products customized with our Polo Configurator or with our bag monogramming tool unless the products are faulty or otherwise delivered not as ordered.

2. If for any reason you are not happy with your products, please follow our Returns Procedure, so that we can assist you in the refund of your order. We reserve the right to reject the return of products which are not returned in accordance with our Returns Procedure and we may request that you pay for the shipping of such products back to you unless the products are faulty, not as described or otherwise not of satisfactory quality. Our Returns Procedure does not affect your statutory rights.

3. In case you used a promo code on your order, please note the value of the promo code is divided up proportionately to the item price. In case of return, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then loose the promotion amount of the returned item.

4. Returns Procedure

A. Right of Return

You have the right to cancel your purchase and return any purchased products (other than customized products) without giving any reason. This right lasts until three (3) days after the day on which you (or a person indicated by you) acquires physical possession of the products. If you order multiple products and they are delivered on different days, the three (3) day period during which you can cancel your purchase without giving any reason will commence on the day after you receive the last product. However, please note that this right to refund without a reason does not extend to products customized with our Polo Configurator or underwear.

If you wish to exchange your products, your exchange will be treated as a return, you will be refunded in accordance with this clause and you should place a new order for the replacement products.

To exercise your right to cancel, you must inform us of your decision to cancel by using the online form made available for this purpose here, or by writing to us:

1. Contact us: click here

We invite you to reuse the packaging your order was shipped in to proceed with the return.

Please return your articles in mint condition, without them being worn or washed. The sole of the shoes has to be clean and intact and the perfume's packaging still sealed.

All of the packaging (plastic, boxes), accessories, user manual have to be returned and product labels must be attached to the items as sold.

The average timeframe for refunds is between 10 to 15 days counting from the date when the parcel has left the depot and if returned in satisfactory condition.

All items not complying with our return policy will be returned to you without refund.

It is important to note that refunds can take up to one month to be completed due to the time an inquiry with our logistics service and carrier company may take. We thank you for your understanding.

B. Effects of Cancellation

If you cancel your purchase in accordance with the "Right of Return" section above, we will reimburse to you all payments received from you.

Your refund will be processed and paid no later than three (3) days after we receive the returned products from you. We may withhold reimbursement until we have received the products back from you.

Your refund will be paid using the same method of payment as was used by you to pay for the order.

9. Limitations applicable to customized products

We offer the option of
customizing some Lacoste products by choosing among a large range of colours,
collars, sleeves, logo, colours braids.

We also offer the option of adding an embroidered word of your choice.

However, we reserve the right to refuse your request if we consider your

Inappropriate or contrary to public order or morality,

Incompatible with the image of the Lacoste products and trademarks, or An infringement of the trademark or copyright of a third party.

Although we have the right to refuse your request for customizing our items,
you agree that you are solely responsible for any request that you make. You
warrant that you have the right to submit your request and that customizing our
products according to your request will not infringe the rights of any third
party. You agree that any intellectual property rights which might be created
in any customized product, including in the combination of the Lacoste trade
marks and the requested customization, will not belong to you (but rather to
the owner of the Lacoste trade marks).

10. Your personal data

1. By entering information on
the Website you represent and warrant that you are using your actual identity,
and all information you provide is true, accurate, current and complete as at
the time you provide us that information.

2. If you find that the information transmitted is incorrect or no longer
valid, it is your responsibility to change it. We will not be liable for any errors that may result in your submission of incorrect information.

3. You consent to information about the device you use to access the Website
being collected and processed for fraud prevention purposes and we may use
third parties (and information they provide) to help us prevent fraud or
unauthorized access to our Website.

4. The personal information that you provide to us whilst using the Website
will only be collected and used in accordance with our Privacy Policy, which
can be accessed by clicking here.

11. Liability

1. If we fail to comply with these Terms,
we will be responsible for loss or damage you suffer that is a foreseeable
result of our breach of these Terms or our negligence but we will not be
responsible for any loss or damage caused to you where such loss or damage is
not reasonably foreseeable to both you and us at the point at which you agree
to these Terms (including where the loss or damage results from our breach of
these Terms). Loss or damage is foreseeable if it is an obvious consequence of
our breach or negligence or if it was contemplated by you and us at the time we
entered into a contract with you.

2. Save as expressly set out herein, all conditions, warranties and obligations
which may be implied or incorporated into these Terms by statute, common law,
or otherwise and any liabilities arising from them are hereby expressly
excluded to the extent permitted by law. That said, this does not affect the
terms which are included as a matter of custom as required by the Lebanese New
Consumer Law Protection Act 2005 and its amendments and we acknowledge that
because of that Act we are under a legal obligation to supply products in
accordance with the contract, supply products which of satisfactory quality and
reasonably fit for purpose and as described.

3. We only supply the products and Website for domestic and private use. You
agree not to use the product or the Website for any commercial, business or
resale purposes. We will not be responsible for any business loss (including
loss of profits, loss of revenue, loss of contracts or loss of goodwill) that
you suffer as a result of our breach of these Terms, use of our Website or our

4. This Website is provided by us on an 'as is' and 'as available' basis. We
make no representations or warranties of any kind, express or implied, as to
the operation of this Website or the information, content, materials, or
products included on this Website. It is expressly agreed by you that your use
of this Website is at your sole risk.

5. We do not:
Accept any liability for damage to your computer system or loss of data that results
from your use of the Website;

Guarantee that the content and services on the Website will be available,
complete accurate or up to date; or

Guarantee that the Website will be available uninterrupted and in a fully
operating condition nor that the information on the Website itself will be free
from errors or omissions (however, we will use reasonable endeavours to correct
any errors or omissions as soon as practicable once they have been brought to
our attention).

6. When you order products from the Website, our aggregate liability to you for
any loss or damage arising in connection with these Terms shall be limited in
respect of each claim, to the purchase price of your order.

9. We are not responsible for any delay or failure to comply with our obligations
under these Terms if the delay or failure arises out of any event which is
beyond our reasonable control. Such events shall include, for example, failure
of infrastructure, government intervention, wars, civil commotion, hijacking,
fire, flood, accident, storm, strikes, lockouts, terrorist attacks or
industrial action affecting us or our suppliers. This condition does not affect
your statutory rights.

10. If an event beyond our reasonable control as described above takes place
that affects the performance of our obligations in relation to products ordered
from the Website under these Terms with you:

We will use reasonable endeavours to reduce the impact of any such event on the
performance of our obligations;

We will contact you as soon as reasonably possible to notify you; and

Our obligations under these Terms will be suspended and the time for
performance of our obligations will be extended for the duration of the event.
Where the event affects our delivery of products to you, we will arrange a new
delivery date with you after the event is over.

11. You may cancel a contract formed with us which is for the purchase of
products by you from the Website affected by an event which is beyond our
reasonable control which has continued for more than 30 days. To cancel please
contact us. If you opt to cancel, you will have to return (at our cost) any
relevant products you have already received and we will refund the price you
have paid, including any delivery charges.

12. Whilst we take steps to prevent misuse of our systems, we cannot warrant
that the Website will be free of viruses or other malicious code and accept no
liability for loss or damage caused from the transmission of such code. We
recommend that you always use up-to-date firewalls and anti-virus software to
protect your equipment and data.

13. It is not possible for us to review all websites which are linked from the
Website (or link to the Website), and you should therefore take care when
following any link. We cannot accept liability for any loss or damage that may
be suffered as a result of following any links.

12. Feedback and complaints policy

1. We welcome any comments about our service, so that we can improve what we are doing. Our aim is to deal with any problems quickly and fairly. If you have reason to complain about our service, please call or email our Customer Services team stating clearly that you are making a complaint. Our aim is to respond to your complaint within seven (7) working days, either resolving the complaint, or with a timescale for resolution. If you wish to contact us, our telephone number is +961 489 289 or contact us : click here

13. Alteration of service or amendments to the terms

We reserve the right to make changes to our Website, policies, and these Terms at any time. Your usage of the Website and your orders will be subject to the policies and Terms in force at the time that you use the Website or that you order products from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of the provisions of these Terms are deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of the remaining conditions.

14. Waiver

If you breach these Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.

15. Governing law and jurisdiction

1. Your use of the Website, any purchase by you on the Website of any products and these conditions will be governed by and construed in accordance with the laws of Lebanon and will be deemed to have occurred in Lebanon. You agree, as we do, to submit to the exclusive jurisdiction of the Lebanese courts.

2. Please note that the contract formed between you and us under these Terms is between you and us. No other person shall have any rights to enforce any of these Terms.