We offer one delivery option:
Standard delivery.

Delivery charge of 3 USD will be applied on orders below 50 USD, and FREE for all orders above 50 USD

We can deliver your order to the address of your choice. Please specify the delivery address when you place your order. Unless an alternative address is provided delivery will be made to the billing address.

Orders placed with the Lacoste online shop, lacoste.com.lb, may be delivered to Lebanon only.

Delivery may take 3-5 days from Monday to Friday.

You have the right to cancel your purchase and return any purchased products (other than customized products and underwear) within three (3) days from the day on which you (or a person indicated by you) receive the products.

Please return your products in their original condition, without them being worn or washed. The sole of the shoes has to be clean and intact, and the perfume packaging still sealed. All of the packaging (plastic, boxes), user manual and product labels have to be returned.

To return/exchange your product please contact our customer service by sending an email to customerservice@lacoste.com.lb or by phone on +961 489 289.

All returned products not complying with our return policy will be returned to you without refund. In case you used a promo code on your order, please note the value of the promo code is divided up proportionately to the item price. If you return products purchased with a promo code, you will get the refund of the amount paid on the returned item minus the promotion amount applied. You will then loose the promotion amount of the returned item.

Gift orders can only be exchanged and cannot be refunded.

Delivery charge of 3USD will be applied on return and exchange.

It is possible to exchange purchases made online in one of our stores but not possible to return them.
It’s also not possible to return or exchange products purchased in one of our stores on the online store.

In the scenario of card payments refunds:

once your returned article is received and inspected, we will send you an email to inform you if your refund has been approved or not. If your request is approved, your refund will be processed, and a credit will automatically be applied to your credit card or original payment method within 21 calendar days. If the amount of your refund is incorrect, please contact our customer service department at customerservice@lacoste.com.lb, and we will immediately solve the issue.

If the amount has not been credited to your account, then please contact your credit card company, it may take some time before your refund is officially posted; alternatively, please contact your bank. There is often some processing time before a refund is posted.


If you have followed all above steps and you still have not received your refund yet, please do not hesitate to contact us at customerservice@lacoste.com.lb. You could also contact our customer service team on the customer service chat box on www.lacoste.com.lb.

For inquiries during weekends, please email us on customerservice@lacoste.com.lb and we will call you back on Monday.

In the scenario of cash on delivery payments refunds:

we will be sending our driver to inspect the item to be returned. If the item was approved, you will be refunded in cash on the spot.

After the 3-day period, we cannot offer you a refund. We encourage our customers to try the product in the first 3 days.

If a product purchased from the Lacoste online shop does not meet Lacoste quality standards, you have the right to make a claim during the period of the legal guarantee. We kindly ask you to provide us with clear pictures of the product. For textile: full length of the product and detailed close up of the issue. For the shoes: above and soles and detailed close up of the issue.

Please contact us explaining the encountered issue to our customer service by sending an email to customerservice@lacoste.com.lb.

Items that arrive in defective or damaged condition will be replaced.